Frequently Asked Questions

Everything you need to know about your new Impala skates

How do I choose the right size for Impala rollerskates?

We recommend choosing your standard EU shoe size. If you are between sizes or have a wider foot, we suggest sizing up for a more comfortable fit.

Are Impala skates suitable for beginners?

Absolutely! Our skates are designed for recreational use and are perfect for beginners. They feature a padded collar and tongue for comfort, plus high-quality components for a smooth ride.

Are your products vegan-friendly?

Yes, we are proud to be a PETA-approved vegan brand. All our skates are made using high-quality PVC materials and no animal-derived glues or components.

What is your return policy?

We offer a 30-day return window for all skates in their original, unused condition. Please ensure you try your skates on a carpeted surface to avoid marking the wheels.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

Can I use these skates outdoors?

Yes, our skates come equipped with 58mm 82A durometer nylon core urethane wheels, which are designed for both indoor and outdoor surfaces.